Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

Doggydoc's avatar
Doggydoc
New member | Level 1
2 days ago

I renewed my subscription, but my account remains a Basic one

Hi, I renewed  my subription to the pro plan after the credit card became invalid. Even though the monthly payment is regularly booked for my account, the plan remains as a basic plan with 2 gb. Any ...
Dropbox Plus
Payments
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey Doggydoc, thanks for joining us on our Community.

Did you renew your subscription, by updating your credit card in your Dropbox account directly, or did you pay through iTunes/Google Play?

Let me know and we'll go from there.

  • Doggydoc's avatar
    Doggydoc
    New member | Level 1
    2 days ago

    Hi Hannah,

    I renewed through apple, not directly through Dropbox. Dropbox still shows my old CC and I am not aware of how to update it. In the account settings DB only mentions to get assistance through the support, but that is not really intuitive.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Hi Doggydoc, if you renewed via the iOS mobile app, you might need to restore the purchase to your Dropbox account.

      Could you try these steps to see if this helps?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!