Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

Doggydoc's avatar
Doggydoc
New member | Level 1
3 days ago

I renewed my subscription, but my account remains a Basic one

Hi, I renewed  my subription to the pro plan after the credit card became invalid. Even though the monthly payment is regularly booked for my account, the plan remains as a basic plan with 2 gb. Any ...
Dropbox Plus
Payments
upgrades
Doggydoc's avatar
Doggydoc
New member | Level 1
2 days ago

Hi Jay, the Plus plan is listed under my iCloud subscription as valid with a monthly payment. when i try to restore my subscription I obtain an error code saying (NSURL ErrorDomain-Error 409.)

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
    Have you tried contacting iTunes support for further assistance regarding the payment to Dropbox?

    • Doggydoc's avatar
      Doggydoc
      New member | Level 1
      2 days ago

      Hi. No, there is no confirmed payment under this page.  Just the old CC. Will contact apple. Any other idea ?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 days ago

        I'm afraid our hands are tied here Doggydoc - you'll need to sort this out with Apple directly in this case.

        Let us know of any updates!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!