You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Dropbox Basic
Dropbox Plus
Payments
Plans
upgrades
Variable463's avatar
Variable463
Explorer | Level 3
2 years ago
I have paid for Dropbox plus and have proof of payment, yet have not received the upgrade?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear about this, Variable463.

     

    How did you upgrade your account? Directly through our website or the Dropbox app on your mobile device?

    • Variable463's avatar
      Variable463
      Explorer | Level 3
      2 years ago
      Directly through your website
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update here, Variable463!

         

        Was the payment made through a credit card or PayPal?

         

        If the former, can you use our payment lookup tool, to see the email address associated with the payment?

         

        Is it the same as the one you see here?

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