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Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help

Dropbox Basic
Dropbox Plus
Payments
Plans
upgrades
  • stasidi's avatar
    stasidi
    Explorer | Level 3
    2 years ago

    I was charged by Dropbox but my plan was not updated!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to see that you're having this issue, stasidi.

       

      Can we send you an email, so we can look further into this?

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