You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

pietervdhorst's avatar
pietervdhorst
Explorer | Level 3
4 months ago

I upgraded my account (online with iDeal) and the upgrade is not done

I upgraded my Basic account yesterday to Plus (I paid EUR 119,88 online) but the upgrade is not done. I paid with ideal. Does somebody have a mail adress or phone number to contact Dropbox about this...
cancellations
Payments
Plans
Refunds
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey @pietervdhorst, sorry to see that you're having this issue.

 

I completely understand where you're coming from and I'd like to investigate further, to get to the bottom of this.

 

Can we send you an email to the address associated with your Community profile here? Is it the same account that you chose to upgrade?

 

Let me know.

pietervdhorst's avatar
pietervdhorst
Explorer | Level 3
4 months ago

Yes, please do so. Thank you. The emailadress is the same.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks, Pieter.

     

    I just sent you an email, so we'll continue investigating there.

    • pietervdhorst's avatar
      pietervdhorst
      Explorer | Level 3
      4 months ago

      Hi Hannah. I have replied to your email. Can you confirm you have received that mail? Did you already trace my payment? I would like to get the money back as I need it for an alternative solution. Thanks!

      Regards,
      Pieter

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey @pietervdhorst, I checked and it seems that we have received your email.

         

        Hannah will be on it as soon as she possibly can. Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!