You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

nannet's avatar
nannet
Explorer | Level 3
2 months ago

I upgraded my Dropbox via my phone, but the payment is not linked to my account

I upgraded my Dropbox via my phone, but the payment is not linked to my account. What can I do to link the payment to my Dropbox account?
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, nannet, thanks for letting us know about this.

 

Do you mean that you upgraded your Dropbox from your phone and the upgrade went to the wrong account, or is the upgrade not showing up at all?

 

Did you use an Android or iOS device for the purchase?

 

Keep me posted.

nannet's avatar
nannet
Explorer | Level 3
2 months ago
the upgrade is not showing up at all


  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks, nannet.

     

    And did you use an Android or an iOS device to upgrade?

    • nannet's avatar
      nannet
      Explorer | Level 3
      2 months ago
      I searched for the upgrade options on internet on my laptop. When I found the plus upgrade, I bought it. i paid with ideal. Is that an answer for you?
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey nannet! You mentioned in your first post that you upgraded your Dropbox account via your phone and not your laptop. Can you clarify which device you used? 

         

        If you used your phone indeed, is it an iOS device or Android? 

         

        We’ll be able to further help this way.

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