You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

nannet's avatar
nannet
Explorer | Level 3
2 months ago

I upgraded my Dropbox via my phone, but the payment is not linked to my account

I upgraded my Dropbox via my phone, but the payment is not linked to my account. What can I do to link the payment to my Dropbox account?
Billing
Dropbox Plus
Payments
Plans
upgrades
nannet's avatar
nannet
Explorer | Level 3

the support page doesn't help. I cannot send an email, because the system has not registered my upgrade. My basic subscription does not allow contact. The payment was made via a bank transfer. The connection with my dropbox account had not been made.

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi nannet, I just sent you an email, in order for us to have a closer look into this.

 

I'll see you there! 

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