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Forum Discussion
I upgraded to Dropbox Essentials, but I can't see the plan on my account, why?
I recently paid (the money is already from my account) for an Essentials subscription (19.99€), but I still don't have access to this. Still only 2GB access. Anyone know how this is coming? Can help ...
Jay
Dropbox Staff
Dropbox StaffHi Margaux Cauliez, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
Hi,
My boss paid true his bank acount. We did the upgrade via the Dropbox website. I have a pdf with the paidment details.
- Jay
Do you see any payment information on the link I provided previously? Are you certain that you've signed into the correct account on the site?
Hi,
No, I don't see anything there. My boss did it on his bank account, not mine. He didn't get an email about the upgrade, but I did because we did it on my account (but as I said, with his bank account).
- Jay
If you're not seeing the payment on your account, then it means they upgraded a different account under a different email entirely.
I'd recommend checking to see which account they upgraded by using the card lookup tool.
