Forum Discussion

DerekR's avatar
DerekR
Explorer | Level 3
2 months ago

I want to cancel an inaccessible plan and get a refund for it.

I stated an account for a company I used to work for. The company closed and I no longer have access to the email address or password used to set up the account. I would like to cancel this account a...
Account Access
cancellations
Refunds
DerekR's avatar
DerekR
Explorer | Level 3
2 months ago

Hi Nancy 

This is what it says 

RECURRING PAYMENT AUTHORIZED ON 12/07

DROPBOX* DROPBOX.COM CA

[info removed as per Community Guidelines]

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi DerekR, I just created an email on my end for you. 

Reply back to me, and we'll take it from there. Cheers! 

  • DerekR's avatar
    DerekR
    Explorer | Level 3
    2 months ago

    I’ve replied on the email

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Awesome, DerekR!

      Just got your email, I'll reply back as soon as possible! 

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