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Forum Discussion
I want to delete an account I am paying for and no longer have access to
I set up a Dropbox Plus account with my previous work email address and cannot log into it anymore in order to delete it. I have just been billed for it although I will not be able to use it. How can I delete the account and obtain a refund? How can I be sure I will not be billed again?
- Jay
Dropbox Staff
Hi Luigipi, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system
Thanks! Ticket #24098844
