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Forum Discussion
I'm on Basic, even though I'm being billed by iTunes, and I can't upgrade via the website either
so for starters my subscription is done through itunes/the app store. i keep getting emails that they are renewing and making me pay for the subscription but when i go into the dropbox app, it doesn’...
Hi laniiseee, let's see what we can find on this!
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.Keep me posted!
Nancy
Dropbox Staff
Dropbox StaffHey laniiseee! Thanks for posting about this here.
First off, is the error message you mention present on a different browser/incognito mode?
As for your Dropbox account, does it appear to be Basic here, as well?
If yes, is it possible you’re being charged for another Dropbox account linked to a different email address?
Let me know, and we can check this further.
thankyou for replying!
the error message i mentioned is still present on a different browser/incognito mode. 😞
i clicked on the link you gave and my Dropbox account is Basic there as well
so when i try to resubscribe through the app, it tells me i am unable to upgrade, it says
“It looks like you're paying for another Dropbox account with this Apple ID.
You're unable to upgrade in the app at this time, but visit dropbox.com/
support for more help.” but no other apple id is using the same card or anything from my understanding .
the error message i mentioned is still present on a different browser/incognito mode. 😞
i clicked on the link you gave and my Dropbox account is Basic there as well
so when i try to resubscribe through the app, it tells me i am unable to upgrade, it says
“It looks like you're paying for another Dropbox account with this Apple ID.
You're unable to upgrade in the app at this time, but visit dropbox.com/
support for more help.” but no other apple id is using the same card or anything from my understanding .
- Rich
Super User II
- yes it does!
- Megan
Hi laniiseee, let's see what we can find on this!
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.Keep me posted!
