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mike96's avatar
mike96
New member | Level 2
10 months ago
Solved

I'm trying to cancel a free account

hi, I have not used dropbox for many years and continue not to use it- I have a free account set up in July 2013, which was used for approx 2 years (but never cancelled).   Now I'm finding out ho...
Account Access
cancellations
Create or delete account
Delete
Payments
  • Rich's avatar
    Rich
    10 months ago
    mike96 wrote:

    As per previous posters, the option to cancel does not come up on-screen for me.

    As you have a Basic account, the option to cancel doesn't appear because there's no subscription to cancel. If you just want to delete your account you can do so from the bottom of your Account page.

     

     

     

     

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi mike96, thanks for bringing this to our attention.

 

Are you trying to delete your Dropbox account entirely? 

 

Could you clarify what you mean by a paid Google Play account? Is this for a Dropbox account there, possibly under a different email?

 

This will help me to assist further!

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