Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

mike96's avatar
mike96
New member | Level 2
10 months ago
Solved

I'm trying to cancel a free account

hi, I have not used dropbox for many years and continue not to use it- I have a free account set up in July 2013, which was used for approx 2 years (but never cancelled).   Now I'm finding out ho...
Account Access
cancellations
Create or delete account
Delete
Payments
  • Rich's avatar
    Rich
    10 months ago
    mike96 wrote:

    As per previous posters, the option to cancel does not come up on-screen for me.

    As you have a Basic account, the option to cancel doesn't appear because there's no subscription to cancel. If you just want to delete your account you can do so from the bottom of your Account page.

     

     

     

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
mike96 wrote:

As per previous posters, the option to cancel does not come up on-screen for me.

As you have a Basic account, the option to cancel doesn't appear because there's no subscription to cancel. If you just want to delete your account you can do so from the bottom of your Account page.

 

 

 

 

mike96's avatar
mike96
New member | Level 2
10 months ago

hi Rich, many thanks for this- I will press that button next!

 

best wishes, mike

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!