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Forum Discussion

Amornrat's avatar
Amornrat
Explorer | Level 4
2 years ago

Unbelievable that 1 year later and maybe more, I got the same problem nothing improved! I paid by IDEAL, my money was transfered, but no 2TB, no email confirmation for my upgrade. I try everywhere, even the robot chat doesn't recognize IDEAL payment. Why dropbox never solve this issue immediately instead of answers the same problem again and again for over a year!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear about this, Amornrat.

     

    I does sound like you're paying for a different account than the one you're using.

     

    Can we send you an email, so we can investigate this further?

    • Amornrat's avatar
      Amornrat
      Explorer | Level 4
      2 years ago

      Please investigate further. My dropbox email is [personal info removed per the Dropbox Community Guidelines]. I can send you the transection information. 
      Thanks in advance.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, Amornrat, I just emailed you!

    • Maikel21's avatar
      Maikel21
      Explorer | Level 3
      2 years ago

      Hello, 

       

      It seems that this error still exists.

      I've also paid through ideal, but no subscription update. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Maikel21, thanks for bringing this to our attention.

         

        If I understand correctly, you've paid for your subscription, but your account still shows as Basic, is that right?

         

        Can we send you an email, so we can investigate this further?

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