You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
brookklynn
3 years agoHelpful | Level 6
I've paid for my account but it's not showing up
My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged...
Hannah
Dropbox Staff
Sorry to hear about this, Amornrat.
I does sound like you're paying for a different account than the one you're using.
Can we send you an email, so we can investigate this further?
Amornrat
2 years agoExplorer | Level 4
Please investigate further. My dropbox email is [personal info removed per the Dropbox Community Guidelines]. I can send you the transection information.
Thanks in advance.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!