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Forum Discussion
Lost access to account, can't cancel subscription
Hello, I have lost access to my Dropbox account and can't cancel my subscription. I have all of the banking details, I am hoping someone can help.
Thank you,
Jared
Thank you,
Jared
- Mark
Super User II
Use this https://help.dropbox.com/billing/find-credit-card-charge to find the account and contact support from that page 🙂
- I've tried this, the page isn't working properly. It says I haven't put in the last 4 digits of my card number nor my exp date. I have tried this on 2 different browsers.
- Mark
You will need to contact support via www.dropbox.com/support and ask for help.
Do that while not logged in, even to here. It may be easier to use an incognito window. When at the site there is an option to get help with account issues.
