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Forum Discussion
Solved
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
Walter
Dropbox Staff
Dropbox StaffHi there Trimom62 & Mike_Rawlins - thanks for posting on our Community and sharing your thoughts on this with us.
While you won't be able to do this at the time, you'll get prompted on that date to confirm your age.
For more information you can take a look at this Help Center article.
Let me know if you have any other questions in the meantime!
While you won't be able to do this at the time, you'll get prompted on that date to confirm your age.
For more information you can take a look at this Help Center article.
Let me know if you have any other questions in the meantime!
Thanks for the info. and reply😁
a few thoughts come to mind
Does this affect every Dropbox user or just those on Family plan?
How are Dropbox going to know it’s a true DOB that’s been entered?
The article doesn’t give enough information, the word ‘May’ is in there and being advised a week before.
There’s possibly ID needed? What if you’ve not got ID with you for DOB on that date, not everyone carries ID or needs to !
Just seems shortsighted, not customer focussed and leaves we concerned for my data and documents help on Dropbox.
