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Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
Please help with this issue urgently.
So today is September 1st and like everyone else here I have woken up to yet more messages from Dropbox to update my dob with absolutely no way to do it. This time it was through notifications via the Dropbox apps on both my phone and my laptop - but these still just link to either the generic info page (with no info on how to do it) or to my Dropbox folder online. There is no dob field in Settings so where on earth am I supposed to input this information?
I love using Dropbox, but this is just ridiculous and I am going to spend every waking moment worrying about if or when I am going to lose access to my files.
I'm sending this via a support ticket...
OK, let me use your language against you! This is copy/pasted from your emails and 'help' page and edited to suit...
ACTION REQUIRED: allow me to add my birthday.
Dropbox, you need to allow me to enter my age to continue receiving payment from me for using Dropbox Family. Please do this NOW.
What happens if DropBox won’t let me add my age?
If DropBox does not allow me to enter my date of birth within 24 hours they will be notified via a support ticket that I am closing my account. I will demand a full refund of my previous payment. I will contact my credit card company to request that my previous payment is recovered. I will use social media to complain about DropBox. After 24 hours I will move my files to OneDrive.
Just discovered OneDrive will not upload a file with any of these in the file name
/ \ < > : *”?| full stop _. -.
I have thousands!
- below is my experience with these cretins...ChatHello, welcome to Dropbox support. How can we help you?How do I enter my DOB?MeHey Saul! Thank you for contacting Dropbox Support. My name is Tony, and I will be more than happy to help you right away.No worries, I am able to assist you with your inquiry on entering your DOB right awayTonyPlease enlighten meMeCould you please try opening another browser (Chrome, Mozilla Firefox, Edge) than the one you are currently using and try signing to Dropbox with your credentialsTonyYou have been bombarding me for weeks with e-mails for weeks aboutthisdone that - in my account in chromeMeBefore you sign in, please grab a screenshot of your login page, as i will need it in order to further escalate this issueTonyI have a screenshotbut how do i get it to you?i can't paste it into this chat sessionMeIn order for me to be able to view your screenshot you would need to save it as an image file type (png or jpg) and use the upload button to manually select and attach the screenshot in this chatTonyAbsolutely, so what happens when you click on that?Tonyi login but there is nowwhere I can find where i can add my dobMeThank you for confirming.Please give me a minute as I am consulting my resourcesTonyaccording to the e-mail from dropbox if you don't get my dob by today, my account will get suspendedMeThank you for elaboratingIt appears we are going to have this case to email. There I will provide some troubleshooting steps that you need to go through. If these don't work, I will have to escalate the case to our specialist department so they can have a look and get back to you with an answer as soon as possible.Do not worry at all, your files are safely stored with us at all times!Tonyseriously - what a complete waste of my timeMeI completely understand this can be frustrating. Please rest assured that I am doing my best in order to assist you resolve this as soon as possibleTonyyou ask customers to provide their DOB - you harass your customers with e-mails for weeks about this but there is no way for a customer to add their dobwhy don't i just take the free 1 year offer from onedrive and move over - what am I paying upwards of £150 fori don't need this pathetic serviceactually it is £167.88 per annumyou must have had thousands of these calls around the dob and all dropbox can do is say we will escalatewhat a complete farceMeI'm sorry to hear that you are dissatisfied. Please rest assured that if there was anything else i can do at this point, I would definitely do it in order to assist youPleas rest assured this will be resolved as soon as possible and your account is at no riskTonywell how about this - my dob is dd/mm/yyyy - you can now write it down and enter it when you figure out how and stop harassing me with these cretinous e-mails - how does that sound?I do not consider this response from dropbox satisfactoryI am heading off to onedrive as soon as is practically possiblewith that in mind if i cancel my plan now do i get a refund for the time left on it?MeI completely understand this can be frustrating. Please rest assured that I am doing my best in order to assist you resolve this as soon as possibleI'm afraid that I am unable to issue a refund for your latest charge. I'm sorry for any inconvenience this may cause. In some cases, your bank or vendor may be able to help.I can however schedule a cancellation for your subscription, if you wish so, so your account does not autorenewTonyill sort that outmyselfMeOkay then. I'm really sorry for the frustration caused
this is an absolute sh!t show from Dropbox, I think we need to look at asking our credit card companies/banks to do a recharge against Dropbox, I don't pay £168 a year to have to deal with this level of incompetence
