You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Trimom62's avatar
Trimom62
Helpful | Level 6
4 years ago

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Does anyone know how to update account details with your date of birth    the link to the article gives not details how to update your date of birth    Hi andy, Due to recent regulations, you...
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  • Hunter's avatar
    Hunter
    4 years ago
    Hi all, sorry for jumping in.

    I wanted to share the good news that the issue has been resolved.

    Our team has been working hard on the matter, and everything should be back to normal now.

    You can all enter your DOB, by following the link in the email that was sent.

    Thank you for your feedback and reports.

    Apologies for any frustration caused.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey guys, thank you for posting here! 

 

Your comments on this feature have been quite helpful, and I will do everything I can to ensure that your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. 

 

Keep in mind that this change happened in order for Dropbox to comply with legal regulations, which isn't something we can change at the moment because it doesn't fall within our scope of control. 

 

I hope this clarifies. 

Len L.2's avatar
Len L.2
Helpful | Level 5
3 years ago

Thank you, and we will keep that in mind. All the same (if you can bear with our frustration), the team should keep in mind that this is driving customers (like me) into the arms of other family plan cloud services that allow us to carry on without the hiccups. 

 

At this point, the only advantage I would find with Dropbox is being a stand-alone cloud service without trapping users in any particular ecosystem. Well, that's gone when we can't include our kids, and that will hurt your education partners (again like me) who relied on this for teaching-sharing purposes in a growing ed-tech and remote learning world. 

 

Please keep those points in mind. 

 

Best,

 

Len

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