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Forum Discussion

Jacqui Chan's avatar
Jacqui Chan
New member | Level 2
3 months ago

My payment has gone through, but I still don't see my paid subscription.

I've just selected to upgrade to a paid account. At checkout my payment was refused as I didn't have enough funds. After I corrected this and redid the payment the Checkout still says : "The paym...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for your post, Jacqui Chan!

 

Can you double check your transaction ID on this page and let me know if the email address you see is the same as this one? 

 

Other than that, you didn’t receive any confirmation email by Dropbox, correct?

 

Let me know and we’ll go from there.

  • Jacqui Chan's avatar
    Jacqui Chan
    New member | Level 2
    3 months ago

    Hi Nancy, I've been contacted by Sean at Dropbox Support, so hopefully he will sort it out.

  • Jacqui Chan's avatar
    Jacqui Chan
    New member | Level 2
    3 months ago

    Thanks Nancy,
    Yes I'd already checked the transaction ID on that page, and it confirms it's gone through, connected to my correct email address.

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