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Forum Discussion

tbertsch 's avatar
tbertsch
Explorer | Level 3
4 months ago

My premium account has been paid, but I have access to a Basic plan.

I am getting billed for a premium account but my access online is now the basic account and I have lost all members and files and some of my members have lost account as well.   I need to talk to a l...
Account Settings
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the ticket numbers tbertsch     

 

I was able to look them up and I can see that they're closed now. Would it be OK if we reached out via email to the email address that's associated with your profile here, on our Community to have a further look internally? 

  • tbertsch 's avatar
    tbertsch
    Explorer | Level 3
    4 months ago

    yes.

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