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Forum Discussion
Need to cancel subscription but cannot access account as I have no access to email
Hi,
My email address that i used to previously login with has been de-activated by my employer and we now have new email addresses. I am unable to login to my DropBox account. I have an outstanding subscription that i need to cancel, but am unable to do so.
Please help.
- Hannah
Dropbox Staff
Thanks for joining our Community, Dan_C.
If you wish to cancel your subscription, but can't access the email associated with it, you can still contact our support team for assistance:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
Let us know once you have your ticket number.
Thanks!
