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Forum Discussion

emtettle's avatar
emtettle
New member | Level 2
11 months ago

Paid through Apple Pay is not renewing subscription

I’ve always — for over 5 years — paid my Dropbox subscription through the App Store. My payment HAS gone through on the Apple side for this month and I have my confirmation of payment and money withd...
Account Settings
Payments
Plans
upgrades
  • Walter's avatar
    Walter
    11 months ago

    Hey emtettle - sorry to hear about this.

     

    Could you try restoring your purchases as outlined here and let me know how it goes?

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey emtettle - sorry to hear about this.

 

Could you try restoring your purchases as outlined here and let me know how it goes?

 

Thanks!

  • emtettle's avatar
    emtettle
    New member | Level 2
    11 months ago
    Thank you!!! That worked. Yall should add that to the help/FAQ under billing.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Glad to hear this helped and thanks for your feedback as well emtettle - it's been noted in our system.

       

      Let us know if you have anything else to add or ask.

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