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nikitaskouimanis's avatar
nikitaskouimanis
Explorer | Level 3
3 years ago
Solved

Professional+e-Sign subscription, but my account shows as a team account

This is the message I received from a customer support representative As I mentioned, the system shows that you are under a team plan, which is also the reason why you were able to call me however,...
Plans
  • Hannah's avatar
    Hannah
    3 years ago

    Hey nikitaskouimanis, thanks for bringing this to our attention.

     

    This does sound strange. 

     

    You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?

     

    Thanks in advance!

nikitaskouimanis's avatar
nikitaskouimanis
Explorer | Level 3
3 years ago
Ticket #18636786: Dropbox Support
nikitaskouimanis's avatar
nikitaskouimanis
Explorer | Level 3
3 years ago
Hi Hannah did you receive my ticket number?

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