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deepak3684's avatar
deepak3684
New member | Level 2
3 years ago

I put a typo in my email when create an account

I got 2 tb storage of cloud after buying a new laptop but accidentally i typed wrong mail address and it got activated on that mail id which is not even created yet.... i just typed a letter wrong an...
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haikal's avatar
haikal
Explorer | Level 4
2 years ago

Hello, I was given the option to create an account with 100GB storage. 

 

Unfortunately, I input the wrong email address, ending with "outlool.com'' instead of ''outlook.com''. 

 

Since I can't verify and change the email address since ''outlool'' does not exist, is there a way to solve this issue? 

I have been unable to find an option to edit this in the ''account'' webpage.

 

I am currently using the ''outlool'' account but I am unable to change it for now. Any help would be much appreciated!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey haikal, thanks for reaching out to us and sorry to see you're having trouble.

     

    Have you tried reaching out directly to our support team about this?

     

    You'll need to open this page through a private browsing window and click on the "can't sign in" option, then provide your info and submit the help request.

     

    Once you have your ticket number, please send it along to us here.

     

    Let me know if you have any trouble submitting the request.

    • Haikal Helmy's avatar
      Haikal Helmy
      Explorer | Level 3
      2 years ago

      Hello Hannah,

       

      Thank you for the timely response. I have just sent in the request to support. Here is my Ticket ID as requested. Ticket #22267846. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Haikal Helmy, thanks for the ticket number! 

         

        I was able to locate it on our system, and pass my comments there. One of our agents will be with you shortly.

         

        Hang tight! 

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