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Forum Discussion
There was an error completing payment
Have tried to upgrade from the free version to Dropbox plus and keep getting the error message above. Have tried four devices, three browsers and two credi cards - same message.
Anyone have any id...
Thanks for the swift response and glad I could hear this helped clear things up for you hoppybushrat!
I haven't heard back from Nate yet - I guess they might have tried another credit card for the purchase after all.
Sorry to repeat myself here, yet, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments?
Walter
Dropbox Staff
Dropbox StaffHey there Dave (JLNFBDO )- sorry to hear that. Would it be OK if I reached out to you via email to the address you use for your forum's profile so we can have a further look into this with all of our tools available?
PS:As you say you're getting this with 2 different credit cards and several browsers I'd suggest double checking that you're inputting all the right information correctly too.
Hi Walter
No problem, look forward to hearing from you.
Dave
- Walter
I found your existing ticket on our system and I am getting back to you there shortly Dave (JLNFBDO)!
Take a look at your email's inbox and we'll take it from there.
Cheers!
I am having the same problem.
- Walter
Sorry to hear that hoppybushrat - have you tried multiple browsers and still get this error message? If so, can you confirm that you're inputting all of your billing information correctly?
Moreover, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments?
