You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
JLNFBDO
7 years agoNew member | Level 2
There was an error completing payment
Have tried to upgrade from the free version to Dropbox plus and keep getting the error message above. Have tried four devices, three browsers and two credi cards - same message.
Anyone have any id...
- 7 years ago
Thanks for the swift response and glad I could hear this helped clear things up for you hoppybushrat!
I haven't heard back from Nate yet - I guess they might have tried another credit card for the purchase after all.
Sorry to repeat myself here, yet, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments?
y2kristy
New member | Level 2
Hello..the same has happened to me. My membership was canceled since november/december, and I haven't been able to pay since then. I do have funds, and just paid something through amazon, and everything worked fine. But not with you guys. Tried trhough chrome and safari. Have done everything, but has not worked. Hope you can help me, thanks.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!