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Forum Discussion
Susan Krumdieck
5 days agoNew member | Level 1
This is the third time I have cancelled Plus and I keep getting charged.
In 2023 I changed job and the new system would not allow dropbox.
I cancelled the Dropbox Plus, and deleted all but a few files
The next year, I got charged for the Dropbox Plus. i never used the Dropbox in that year.
I went back and cancelled.
Never used it
The next year got charged.
Went in and cancelled.
I just got charged again.
I went into the Management and cancelled - there are a LOT of clicks needed to cancel. The thing says I'm now scheduled for cancellation in a year.
No I want a refund and Cancel NOW. Where is that button.
This is impressive design to extract maximum money by stealth.
- Mark
Super User II
Log a ticket at www.dropbox.com/support with the evidence of your cancelling. When you cancel you receive an email to confirm this. Upload those.
Nobody here can help, however, as its an account related issue.
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