Forum Discussion

Susan Krumdieck's avatar
Susan Krumdieck
New member | Level 1
5 days ago

This is the third time I have cancelled Plus and I keep getting charged.

In 2023 I changed job and the new system would not allow dropbox. 

I cancelled the Dropbox Plus, and deleted all but a few files 

The next year, I got charged for the Dropbox Plus. i never used the Dropbox in that year. 

I went back and cancelled. 

Never used it

The next year got charged. 

Went in and cancelled. 

I just got charged again. 

I went into the Management and cancelled - there are a LOT of clicks needed to cancel. The thing says I'm now scheduled for cancellation in a year. 

No I want a refund and Cancel NOW. Where is that button. 

This is impressive design to extract maximum money by stealth. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Log a ticket at www.dropbox.com/support with the evidence of your cancelling. When you cancel you receive an email to confirm this. Upload those. 

    Nobody here can help, however, as its an account related issue. 

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