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Forum Discussion
Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one. A suggestion for the DropBox team is to email your clients ahead of billing them. Thank you.
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
- Mark
Super User II
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
Thanks Mark - no emails came unless they ended up in junk? I am hoping to get a refund on the charge and give them a new card to charge. I can't do that by just changing my cc online. Any ideas there?
- No you keep charging me after repeated requests and downgrading of my account. This feels like a big rip right now!!
- I paid my bill, took my money, got email receipt, still shut my storage down. Wants me to upgrade to plus, which I paid for on Feb 24, emails telling me my Dropbox has stopped. Reported a bug and sent all of my screenshots and even screenshot of bank account withdraw last sat. No replies. Either upgrade my account or issue a refund and I’ll find other storage somewhere else.
- 15991609, however the email person marked it as solved, which it has not been
I sympathise. I keep coming up against a brick wall. I have even tried the Dropbox 'chat' facility which is worse than useless.
I got an email this morning and I want to pay Dropbox ... but they make it VERY hard. I'd even be prepared to post them a cheque if it would save wasting even more time on this.Here's the message I got from a 'no reply' address.
09:04
Please update your billing info
We tried to renew your Dropbox subscription, but we couldn’t process your payment of £95.88. Could you update your billing info?
If your payment isn’t received by May 28, 2022, your account will be downgraded to Dropbox Basic, which will stop syncing if you have more than 2 GB of files.
Update your billing info now to continue storing, syncing, and sharing without worry.- Megan
Dropbox Staff
Hi John474, I hope you're doing well!
If this is the message that you got, then I'd also suggest checking with your payment vendor for more info.
Since we couldn't process the payment, that means there's an obstacle that's preventing us from doing so. Have you tried to contact them?
Let me know more.
I'm having the same issue.
I can't find a way to cancel my subscription.
All the avenues Dropbox gives you lead you in a circle
Have you had any luck with any of this?
Thanks!
Trying to update billing info. Please help.
Thanks,
- Mark
You can do that https://www.dropbox.com/account/billing glenem72. If it isnt working you need to give us more info as to why.
I want to unsubscribe from Dropbox.
I have tried every method you suggest but none works.
Pat
<<snip>>Just like someone else I just saw I have spent a frustrating hour trying to cancel my dropbox and any free trial I might be on. There is no
'cancel' under Plan and I did not sign up on itunes or whatever. It is very concerning not being able to contact anyone or have an e mail. I do not want to be charged by Dropbox for anything further and wish to cancel. It shouldn't be this hard.
I wish to cancel my Dropbox and any free trial I may inadvertently be on. There is no 'cancel' at the bottom of my plan and I did not sign up via itunes. I have spent an hour or more trying to contact anyone and it seems there is only a bot who is no help. I do not wish to be charged by Dropbox for anything further and have no way of contacting anyone or ending my plan.
- Hannah
Hey saltcellar, thanks for the nudge here and sorry to see you're having trouble.
Would you mind checking the plan tab in your account settings? Do you see that you're on a trial?
If not, you either already cancelled it or it's under a different account, so you might want to check any emails you might have gotten from Dropbox regarding a trial, to confirm which account you started it on.
- Trying to upgrade and it has upgraded different account totally and now won’t let me upgrade my account and I have files stuck on it. No support ???
I am also trying to contact SOMEONE. I had to get a new credit card and was overseas so only just got it in my possession. My Plus Account might have lapsed in June while I was away. I am now trying to input the new CC payment information (I pay annually) but I can't get to any place where I can edit billing information and I have tried everything! VERY frustrating! Any ideas?
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. I am trying to update my billing information and can't. This is the highest level of frustration; to WANT to pay but be unable to.
- Jay
Hi lieslgambold, thanks for bringing this to our attention.
Are you currently on a paid plan, or a free plan according to this page?
This will help me to assist further!
- Rich
lieslgambold wrote:
My Plus Account might have lapsed in June while I was away. I am now trying to input the new CC payment information (I pay annually) but I can't get to any place where I can edit billing information and I have tried everything!
If your account was downgraded then there won't be a place to update your payment information because you're no longer on a paid account. Just subscribe like you did initially and enter the new payment information when prompted.
Thanks, Rich.
Ok, so once I sign up for a "new" account, I assume all my stuff is still there?
I appreciate your help.
Liesl
