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Forum Discussion
Upgrade plan not reflected
Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page. However, my account still limit to only 2gb for uploading file. I tried to delete the dropbox app and re-install it again on my iphone, access the dropbox's website via PC and even tried to restoring my purchase via dropbox app but it still cannot be upgraded.
I also tried choosing for another upgrade plan but it said on the app that the new update plan will start after 20 December 2020 which is after the end of my existing PLUS plan. However, this PLUS plan i already paid for is not even reflected to my account.
- I updated and upgraded my storage limit and for some reason the app keeps saying to contact support there’s an issue?? Anyone know how to troubleshoot this.
- I have paid to upgrade my account from basic to professional. Immediately after processing my payment, there was an "upgrade error" message. There is no way to submit a ticket or get this resolved without having to come to this community which is ridiculous. Please help resolve this issue quickly I would hate to have to boycott drop box I've been using this service for years.
- Megan
Dropbox Staff
Hey Najiee , sorry to see you're having trouble.
Did you try to upgrade your account directly through our website or from the app on your phone?
Also, have you received any charges for this, to clarify if the charge went through? I am asking, since the payment might have failed, due to the error message you mentioned.
Keep me posted, and we'll take it from there!
- I paid through the app and yes the payment was processed
- Nancy
Hi praew! Thanks for bringing this to our attention.
When upgrading your Dropbox account to a Plus plan via the iTunes platform, did Apple send you a receipt for your purchase?
Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead?
Let me know, and we can have a look.
- I have the same issue. Upgraded via Apple Store from Dropbox Plus to Family and it still shows my DropBox plus subscription. I did receive the Apple payment receipt but can’t invite family members or even see the change in Plan in the app. Under my AppleID’s subscription the Family plan shows though as subscribed for a year
