You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

B4rnzz's avatar
B4rnzz
Explorer | Level 3
2 years ago

Upgraded but account still says basic

Hi people I upgraded my account, been charged too, but my account still says basic any help?
Billing
Dropbox Plus
Plans
upgrades
taiwantogo's avatar
taiwantogo
Explorer | Level 3
2 years ago

I have paid for a one-year renewal of Dropbox Plus for the second year this year, but Dropbox shows that I am still using the free version. I appealed twice via email, but Dropbox did not receive any follow-up response. What should I do!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi taiwantogo, I'd be more than happy to help!

     

    Is it possible that you maybe upgraded the wrong Dropbox account?

     

    If I were you, I'd use our self-serve look-up tool, in order to have a closer look into this, and hopefully locate where the charge is coming from.

     

    Can you give it a go, and let me know the results? Thanks! 

    • taiwantogo's avatar
      taiwantogo
      Explorer | Level 3
      2 years ago

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi taiwantogo, can you clarify where you see this screen? 

         

        Is it your account's plan page? Due to the language barrier, it's not entirely clear to me. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!