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Forum Discussion

B4rnzz's avatar
B4rnzz
Explorer | Level 3
2 years ago

Upgraded but account still says basic

Hi people I upgraded my account, been charged too, but my account still says basic any help?
Billing
Dropbox Plus
Plans
upgrades
collegetryout's avatar
collegetryout
New member | Level 2

I decided to upgrade to the 2,000 GB plan, and I used Paypal to pay for it. I got both a notification from my bank and Paypal that I had paid the $11.99, but Dropbox says I have not upgraded. I have not gotten an email from dropbox about my order but I have the receipts from my end that I did.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi collegetryout, how are you today?

 

Is it possible that you upgraded a different account than the one you're looking at?

 

Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?

 

Did you upgrade via the Dropbox site directly, or on the mobile app?

 

Keep me posted!

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