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Forum Discussion

B4rnzz's avatar
B4rnzz
Explorer | Level 3
2 years ago

Upgraded but account still says basic

Hi people I upgraded my account, been charged too, but my account still says basic any help?
Billing
Dropbox Plus
Plans
upgrades
PhoebeW1's avatar
PhoebeW1
New member | Level 2
2 years ago
Hi, I've recently renewed my Dropbox Plus subscription but I'm not receiving the service. Just reached the Basic 2.0GB and can no longer upload photos. The email showing on app is the same as that showing on PayPal transaction. Seems impossible to contact Dropbox to rectify as the system does not recognise me as Dropbox Plus. Very frustrating, help please!
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey PhoebeW1, I hope you're doing well!

     

    Can I send you an email, in order for us to have a closer look into this? 

     

    Let me know, and we'll take it from there!

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