One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Solved
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
Rich
Super User II
Super User IINothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
Hi, thanks for your reply, so how cna I check what's the problem with my files? And I also cannot login the dropbox app on my phone too.
- Rich
Kit813 wrote:
And I also cannot login the dropbox app on my phone too.
Does your account still exist? Could it be that it was deleted? Are you able to sign into the account on the Dropbox website?
If your account was deleted for some reason, your files woul dbe deleted as well, with no chance of recovery. Note that account deletion doesn't happen automatically unless the account was inactive for more than one year.
... so how cna I check what's the problem with my files?Have you checked your Events page to see if it shows anything?
