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Forum Discussion

alessio b.5's avatar
alessio b.5
New member | Level 2
5 years ago

What happens to my files when I cancel my subscription?

Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
cancellations
Dropbox Plus
FAQ
Storage space
  • Rich's avatar
    Rich
    6 years ago

    Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.

    If you're no longer seeing your files, something else is the cause.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Thanks for reaching out to us here alessio b.5!

When you cancel your subscription, your files will stay safe within your account online.

If you're over your space limit and use the desktop app, your files won't be able to sync and no edits to your files will be able to be saved to your account.

However, you will still have full access to your files and you'll be able to download them directly from the website.

I hope this helps, let me know if you have any other questions!

alessio b.5's avatar
alessio b.5
New member | Level 2
5 years ago
So I can keep all the files without paying anything? Even if they're over space of unpaying version?
"Will not sync": What does that mean in concrete terms?
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    That's right alessio b.5, your files won't be deleted from your account.

    In terms of syncing, the desktop app won't be able to sync your files when you're over your space limit.

    This means that if you make any edits to the local copies on your computer's Dropbox folder, they won't be saved to your account online.

    You'll only be able to view and download your files from online unless you remove enough data to put you back under the space limit.

    Keep me posted with any other questions you have about this!

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