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alessio b.5's avatar
alessio b.5
New member | Level 2
6 years ago
Solved

What happens to my files when I cancel my subscription?

Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
cancellations
Dropbox Plus
FAQ
Storage space
  • Rich's avatar
    Rich
    6 years ago

    Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.

    If you're no longer seeing your files, something else is the cause.

Sbathla's avatar
Sbathla
New member | Level 2
5 years ago

Does subscription cancellation means I will have to download all material I have uploaded on Dropbox? Or does it mean that I can keep my account with the files already uploaded?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 years ago

Cancellation only prevents your subscription from auto-renewing at the end of your current billing cylcle. Until that time, you will retain all account benefits. Once your subscription has run out, your files will not be deleted, but you won't be able to modify or add new content if you're over your storage quota.

 

If you delete your account, all data within it is also deleted.

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