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alessio b.5's avatar
alessio b.5
New member | Level 2
6 years ago
Solved

What happens to my files when I cancel my subscription?

Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
cancellations
Dropbox Plus
FAQ
Storage space
  • Rich's avatar
    Rich
    6 years ago

    Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.

    If you're no longer seeing your files, something else is the cause.

K0D1M's avatar
K0D1M
New member | Level 2
3 years ago

Let's say I upgrade to 3TB trial then I downgrade to 2TB paid but I exceeded the 2tb limit during the trial. What will happen?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi K0D1M, happy Thursday! 

 

Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. 

 

Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files or changes. 

 

I hope this clarifies. 

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