Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
nbniyas wrote:
If i end a 2Terrabite sub, do all my pictures/videos get deleted??
No, your files will not be deleted. If you're over your storage quota after cancelling you won't be able to sync anymore, but your files will remain accessible.
If, however, your account is idle for more than a year while on a non-paid account, it will be deleted due to inactivity. When this happens, it's not possible to recover the account now the files within it.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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