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Forum Discussion
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
If I buy now 2 TB option, and I pay montly that amount in my case 99 dkk, what happend when this 2 TB will be full, because I don't expact to least so long because now all the pictures and videous are big...
- Rich
Super User II
Deear10 wrote:
If I buy now 2 TB option, and I pay montly that amount in my case 99 dkk, what happend when this 2 TB will be full, because I don't expact to least so long because now all the pictures and videous are big...If you fill your account to the point that you're over your quota, or you cancel the subscription and downgrade back to 2GB with more than that in the account, syncing will stop. You won't be able to make changes to the files in your account, but they'll still be accessible. Files are not deleted if you're over your quota.
If your account remains idle for more than a year, it will be deleted (along with all content) due to inactivity.
I upgraded my account from Basic (with 13GB, I have had this account for ages) to Plus. I decided to downgrade due to financial reasons and now I'm back to 2GB. What happened to the 11 GB I earned over the years? Can somebody help explain?
- Megan
Dropbox Staff
Hi fionski, I'd be more than happy to help!
Was the space that you're talking about related to your referrals, or any related promos, that might have expired? Is it possible that you have two Dropbox accounts?
Keep in mind that, all the referrals you have earned would remain on your account when you upgrade or downgrade.
Bear in mind that they'll be worth 500 MB if you are on a Basic account, in relation to the 1 GB space they are worth if you are on a paid subscription.
Keep me posted!
I just got an email that my plan will be downgraded. I don't need Dropbox anymore, although I need access to the files I have on it.
Will I lose all the files unless I continue wit the current plan?
Right now I use 650 GB out of the (new plan's storage) that is 2 GB.
Thank you,
- Rich
Amsanda111999 wrote:
Will I lose all the files unless I continue wit the current plan?
You won't lose access to your files if you downgrade. You just won't be able to sync anymore, and you won't be able to add or modify files in your account. Your files will remain accessible both on the Dropbox website and the files that are synced on your computer.
If your account remains idle for more than a year then it could be deleted due to inactivity. If this happens your files would be deleted as well, without the means to recover. If you plan on leaving files in your account, make sure you sign in regularly.
Hello,
I now have a free subscription. Over the years I have managed to expand this to 15 GB. For the coming months I need more space so I want to temporarily upgrade to 2000gb.
What happens if I downgrade to the free plan later this year. Do I keep the 15GB or do I fall back to 2GB?
Thank you in advanceRon
- Rich
Theoneandonlyron wrote:
What happens if I downgrade to the free plan later this year. Do I keep the 15GB or do I fall back to 2GB?
In short, you'll keep your space when you downgrade.
When you upgrade, any space you've earned through referrals will be doubled. Then when you downgrade, it will be halved back to what it was. So if you have 10GB earned from referrals (20 referrals X 500MB each), that will double to 20GB (20 referrals X 1GB each). Later they will be halved back to 500MB each.
Any other bonus space will remain the same, provided it doesn't expire during this time.
Thank you Rich. Very clear.
