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alessio b.5's avatar
alessio b.5
New member | Level 2
6 years ago
Solved

What happens to my files when I cancel my subscription?

Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
cancellations
Dropbox Plus
FAQ
Storage space
  • Rich's avatar
    Rich
    6 years ago

    Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.

    If you're no longer seeing your files, something else is the cause.

Deear10's avatar
Deear10
New member | Level 2
3 years ago

If I buy now 2 TB option, and I pay montly that amount in my case 99 dkk, what happend when this 2 TB will be full, because I don't expact to least so long because now all the pictures and videous are big...

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Deear10 wrote:
If I buy now 2 TB option, and I pay montly that amount in my case 99 dkk, what happend when this 2 TB will be full, because I don't expact to least so long because now all the pictures and videous are big...

If you fill your account to the point that you're over your quota, or you cancel the subscription and downgrade back to 2GB with more than that in the account, syncing will stop. You won't be able to make changes to the files in your account, but they'll still be accessible. Files are not deleted if you're over your quota.

 

If your account remains idle for more than a year, it will be deleted (along with all content) due to inactivity.

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