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alessio b.5's avatar
alessio b.5
New member | Level 2
6 years ago
Solved

What happens to my files when I cancel my subscription?

Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
cancellations
Dropbox Plus
FAQ
Storage space
  • Rich's avatar
    Rich
    6 years ago

    Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.

    If you're no longer seeing your files, something else is the cause.

sara_777's avatar
sara_777
New member | Level 2
2 years ago
If I cancel my subscription then I know that it can stop syncing, but what about the data which is more than 2gb ? It will deleted or not ?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
sara_777 wrote:
If I cancel my subscription then I know that it can stop syncing, but what about the data which is more than 2gb ? It will deleted or not ?

No, it won't be deleted as long as the account remains active. If the account goes idle for more than a year, the account can be deleted due to inactivity.

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