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Forum Discussion
Why has my 100GB promotion from Acer not been activated?
How do I access the 100GB promotion associated with buying a new ACER computer/laptop?
I followed the instructions by creating a new account but it created a new free account with only 2GB and an offer to upgrade.
I've tried to contact Dropbox but there isn't a contact number and only bots that aren't helpful.
Thanks in advance, if anyone can help.
- Jay
Dropbox Staff
Hi tatianak, thanks for messaging the Community!
Did you create the Dropbox account directly from the pre-installed version of Dropbox on your computer?
Have you tried completing the Get Started steps?
This will help me to assist further!
Hi Jay,
To be honest, I'm not sure. I had to wipe my laptop to factory settings and when I turned it back on and started the set up, I received a message regarding Dropbox. I tried to set up a new account but the email address I added was already in use (this was the one I opened the new account with and was given 2GB and not 100GB).
- Jay
So, just to check again, this was a new laptop that you restored to factory settings?
Was there a Dropbox account already associated with the promotional offer prior to the wipe?
