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Forum Discussion
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Deleted the email to my old account, forgot password how do I bypass this?
- I should reiterate I know the username and password but it sends a code to the old deleted email I’m assuming the issue is still the same
- My account has been hacked and they changed my password. I am still able access my account through google log in but cannot change my password. Ive tried the 'forgot my password' thing but I am not getting the email to reset password. Can someone help me?
Hi,
I have a problem with login (email) change.
My old email is not working any more and I don't have an access to this account. I want to switch to new email but system requires old password I can't remember any more. To reset the password I have to use old email (not working any more).
I'm logged in to Dropbox and I want to change login email and password for new ones due to safety reasons.
Anyone has a clue how to solve it?
Thank you in advance for any hints.
- Megan
Dropbox Staff
Hey alex lang, I hope you're doing well!
I moved your post here, where other users have expressed a similar concern.
If you don't have access to your email address, you can update both your password and email on a device you’re already signed into.
Also, can you take a look Walter's first post? He shone some light on this.
Thank you!
Hi I have two Dropbox free accounts. This one and one with an email address that is defunct and I have forgotten the password.
is there a way to access it? ThanksPlease help me. I'm still logging in my account with app and desktop. But I can't remember the password that I used to have. Unfortunately, the email that I combined with this account was deleted permanently. So I can't sign in to get the link reset password. How can I reset password without email?
P.s: I've combined personal account and work account- Mark
Super User II
Hi. I need access to my old DROPBOX accounts that don't have active email addresses anymore. The passwords have expired
Hi,
I have a problem with resetting the password for the dropbox account created with the email address<<removed>>.
This email address no longer exists, but it has become an alias of the<<removed>> email address. When I request the password reset link to be sent to <<removed>>, I do not receive the email. I also tried to put the email address<<removed>>, but I don't receive the email anyway. Can you please help me?Thank you
- Mark
Are you still able to receive emails to the old address? If not I'm afraid you cannot recover it
Yes, I get all the emails sent to the old address, but not the dropbox password reset email. I also had the technicians of the company where I work check that they have not been blocked by the spam filter. They told me there are no dropbox emails. How can I have the password reset in any other way?
Thanks
Hi all, I don´t have access to the email account registered in Dropbox anymore. I remember the password, but as i I am trying to login from a new Laptop, Dropbox is sending me a 6 digit code that i can not read because I dont have access to the email. Any ideas how to recover my account? I dont have another email account or cell phone as recovery options registered in Dropbox.
Thanks in advanced.
- Mark
Without access to the email account there is no way to log on I'm afraid.
- My password ran out and I No longer have acces to the original e mail.
How do I gerne into My accent and All My pictures og My sons lave father 😢 Hi Please HELP!
I cannot access my account because my user name is a closed email account. My password is expired but I cannot receive a reset link to the closed account. I had the account open a few days ago on my phone but I got a new phone and had to reinstall all of my apps. I have so many photos that I need to access but I don't know what to do. Please help!
- Mark
Without access to the email account there is nothing you can do I'm afraid.
Go to your old phone and create links to all of your files and then download them before putting them on a new account
