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Forum Discussion
Can't access my old email
I do not have access to my old email anymore. My only email is linked to a different Dropbox account so I can't change my email address! Help!
No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc.
What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email.
I have 2 accounts in Dropbox. My one account has an old email that I do not have anymore. I tried to change it to my current email but that one is active on my other Dropbox account. I cannot be emailed to my old email when I want help to change it.
Jay
Dropbox Staff
Dropbox StaffAre you able to login to the old Dropbox account itself?
Could you create a new email address which can use in order to change the old email to this new email?
Could you create a new email address which can use in order to change the old email to this new email?
I was really hoping to not have to make a new email. Is there any help to resetting my password without doing that?
- Mark
Super User II
No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc.
What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email.
- I am having exact issue - After talking to apple and Microsoft regarding the “unreadable” status of my files I’ve concluded it’s Dropbox. Since I still had access to the files it hadn’t occurred to me that since I retired my email attached to that account no longer exists.
I can SEE my files. I can not OPEN them.
By dragging folders to my desktop will they be downloaded? And then I put them in my new DB?
