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Forum Discussion
I can't receive the 6-digit code to log in to my Dropbox account
When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
Hi Nancy, th for your reply...
Yes, sure! The mail address is accessible and there is nothing in the Spam folder.
Really strange!!
- Nancy
Dropbox Staff
Hmm, I see what you mean.
Can you take one more step and add no-reply@dropbox.com to your email contacts?
Let me know if you can receive the security code to your email address after that.
Not getting the 6 digit verification code in my email account.
Please help.
Hi there,
You can submit a ticket from our Support Team by clicking on this link : https://www.dropbox.com/support/sign-in-issues You can select " Two -Factor Authentication " as your Issue
Best Wishes,
🙂
I can't login to my Dropbox . The 6 digit code never arrive to my yahoo email account. There is nothing in spam or any other folder. At this moment I'm using another Dropbox account based in gmail.
hello guys,
i have a problem with my dropbox.
i have a free version so I have only 3 computer in my account.
I buy a new pc and when I did the login dropbox must send me an email with a code that never arrived. how I can resolve?- Hannah
Hey Andrea211, if I understand correctly, you're not receiving the one-time security code needed to login to your Dropbox account.
Have you checked your spam folder, to see if the email went there?
If not, make sure to also add no-reply@dropbox.com to your email contacts and try again.
Hello @Hannah,
First of all thanks for your replay.
yes I tried to did all because I read in other discussion this information. But I did't received anyway nothing.
As per a number of other messages of this sort, I cannot log into Dropbox using my primary account because I am receiving neither confirmation codes nor login links. My IT support report that no emails from Dropbox are being received from the mail server, so this is not a situation where it is going into junk or otherwise getting filtered - nothing is coming at all. I'm receiving emails from a bunch of other sources, so there isn't any issue with the email address itself.
- Megan
Hi @BTCA, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again?
If you notice the same results, can I then send you an email, in order for us to have a closer look into this?
Keep me posted!
Adding contacts or looking in junk folders isn't going to have any effect - no emails from Dropbox have arrived for [removed per Community Guidelines] at the *mail server* in the past week. Our IT support can see emails from Dropbox to other accounts, but nothing to the account I am trying to log into (info@). By all means, please send an email (preferably to the info@ account - I am only borrowing access to the gmail account to make a post here given that I cannot even sign into the community forum with my real account.) If you cc [...] you will reach the IT person looking into this for me.
