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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Hi, I'm trying to restore my old Dropbox account. I remeber my user and my password but I'm not receiving my 6 numbers code to get into my account.
please help me.
Sorry I followed all the instructions your link gave to me, but i'm still unable to receiving email from Dropbox, same the 6 numbers code, same as the new password instructions.
I have tried for several days now, I do not receive a 6-digit code? And it's completely impossible to get support / customer service when I can't log in. I have now created a new free account. Which will be closed as soon as my login problem is solved.
What do I do, I don't want to post my account email here - as it's private!!!
HI @megan,
Yes i have access.
Can you help 🙂
I am trying to install my dropbox account/files sync on a new PC and have not received any 6 digit access code email. I added the no-reply@dropbox.com email to my contacts and that did not solve the problem.
Can you please assist?
I finally got a security code via my phone, not by email as it told me to expect. But when I enter it, it generates a message at the top of the page "There was a problem completing this request." So I'm still dead in the water here, unable to set up my new computer with my dropbox files. Please assist!
- I also get the same problem. Have been try all the suggestions. Please reached me by email
- Nancy
Dropbox Staff
Hi Haleeda! Before we take you to ticket, can you clarify if you’ve checked your email’s spam folder as well, and added no-reply@dropbox.com to your email contacts?
If you haven’t tried this yet, please follow these steps and attempt to log in again. Do you receive the one-time code now?
- I have done both but still did jot received the code
