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Forum Discussion

PLPL's avatar
PLPL
Helpful | Level 6
10 months ago
Solved

Desktop app on Mac crashes when trying to link a second account

Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues ...
Account Settings
desktop
dropbox business
Dropbox Plus
Mac
Multiple Accounts
  • PLPL's avatar
    PLPL
    10 months ago

    all sorted. turns out i had been downloading the beta. needed to untick the Early Access

goodmangames's avatar
goodmangames
New member | Level 2
9 months ago

Hi, I'm on a Mac desktop running Sonoma 14.4.1. I had enormous problems when I tried to convert to the new File Provider version of Dropbox so I've restored to a Time Machine backup of my Mac from last week. Now when I use the desktop Dropbox app, I am unable to switch between my two linked accounts. They are linked in the web-based interface, and on my separate laptop, they're linked and I can easily switch between them in the desktop app.

 

But on my regular desktop Mac, the switching won't work. I see the secondary account in the drop-down menu under "Switch Accounts." If I choose to switch to that account, it makes me sign in to the linked account - each and every time - but then it just leaves me in the original account. And the dropbox folder for the linked account won't sync any files, and doesn't have the special icon for a dropbox folder.

 

I have already uninstalled and reinstalled the Dropbox app multiple times, to no avail. (So far this is the only advice I have gotten from the Dropbox support team, who took 2 days to reply to my query.) If anyone can help, I would appreciate it!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Sorry to hear you’re having the same issue, goodmangames. Just to clarify, did you manage to update your desktop Mac device to File Provider in the end, and then this issue started? 

     

    What if you quit the Dropbox app now, restart your computer, and then relaunch the app again? Can you share with me the app version it’s running? 

     

    I’d also like to know the ticket number of your support request.

    • goodmangames's avatar
      goodmangames
      New member | Level 2
      9 months ago

      Thanks for the reply. I am also using v197.4.7571. I was never able to get File Provider to work so I am running it on the "non-File Provider" implementation. The problems occur now even without File Provider. I've tried quitting the dropbox app and restarting multiple times. It doesn't help. My ticket number is 23650568. They took 2 days to reply and all they recommended was to delete the app and reinstall it - which I have done multiple times.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        I see. Thanks for the ticket number and the extra info! I can see your case is already being handled by our specialists, so I’d suggest continuing with them directly.

         

        However, can you clarify if you’ve also performed an advanced reinstall, instead of the basic one?

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