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lihaolin1991's avatar
lihaolin1991
Explorer | Level 3
3 years ago

6 digit code required to login, is sent to an email address I can no longer access

Hello,  I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email add...
Account Access
Permissions
Security
  • Mark's avatar
    Mark
    3 years ago

    Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments. 

     

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
     
Paridiku1228's avatar
Paridiku1228
New member | Level 2
I made an account on Dropbox so it's can't login on Gmail to Google therefor I didn't receive security 6 digit code, where I have to login register Gmail to receive 6 digit code
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Paridiku1228, how are you today?

 

From your initial message, it's not entirely clear to me if you have access to the account's email address, or not. Can you clarify?

 

Keep me posted!

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