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Forum Discussion
6 digit code required to login, is sent to an email address I can no longer access
Hello, I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email add...
Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you for your reply, but unfortunately, I can not regain access to that email.
- Jay
Dropbox Staff
Hi MKendle, in order to see what can be done, would it be possible to reach out to the email associated with your forum profile?
Nope, company associated with the old email no longer exists.
- Jay
In that case, you'll need to contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter an email you can access, and then submit the request. Afterwards, let us know the ticket ID from the automated email response.
