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Forum Discussion
Account is said to be deleted, but I still can't create a new one with the same email address.
My friend uses Dropbox as a person. He had mistakenly switched to Dropbox for Teams, didn't pay and his account was blocked and deleted.
Okay, that's not a problem for him. But now he can't reg...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting about this on our Community, pavel9!
Has your friend logged any tickets with our support team already? Since we don’t have any account visibility on the forum, I’d definitely suggest that he does, so that they can look into this.
Here are the steps he can follow. You can also send me his ticket number afterwards and I’ll leave an internal note to our support team on his behalf.
Keep me posted for any progress.
Nancy,
Thank you for your quick response.
He filled out the form after your message, but did not receive either a ticket number or a response.
What should he do now?- Megan
Hey pavel9, did he check his email address (specifically also spam/junk filter) for any Dropbox-related emails?
If this didn't work out, I can send an email your way, and you can always forward it to your friend, in order for us to continue troubleshooting with him.
Hey Megan,
he checked and found this message:
"Ticket #24269776: DB: Can't create new account with email from deletedYour issue has been marked as solved."
But in fact the problem is not solved. When the friend goes to "Sign up or log in" page and enters his email, he gets "Welcome back" with password field, which means the account is still here.
